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Contact Silver Sneakers Customer Service

How to Reach a Person at Silver Sneakers

Verified Contact Information

Toll-Free Number:

  • 1-866-584-7389
Call Now
Send Message

Customer Service:

  • 1-800-728-8492 ext 2502
    Class Instructors
  • 1-888-882-5551
    Class Instructors

Business Customer Service:

  • 1-866-259-7683
    Fitness Centers

Customer Service:

support@silversneakers.com
instructorsupport@tivityhealth.com
Class Instructors

Legal:

privacy@tivityhealth.com
Privacy Inquiries
trademarks@tivityhealth.com
Trademark Inquiries

Media:

media@silversneakers.com
salesinquiries@silversneakers.com

Silver Sneakers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Silver Sneakers Phone Number
1 (866) 584-7389
Average Hold Time
00:02:25
Average Calls duration
4 minutes
Most Popular Silver Sneakers Email Address
support@silversneakers.com
Silver Sneakers Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (25% reported full resolution)
View full overview

How to Contact Silver Sneakers Customer Service?

Silver Sneakers customer service phone number is 866 584 7389. This support number can be used to get advice on selecting services, tackling technical issues, and getting information about membership, and solving other problems. Partners can call 866 584 7389 or (800) 728-8492 ext. 2502 for cooperation questions.
The working hours of the telephone number support specialists are Monday through Friday from 8 am to 8 pm EST. Sometimes the line can be overloaded with calls. Thus, the Silver Sneakers live chat helps customers to get instant support online. The chat is on the right-hand side of the website. Press on it to start chatting.

Silver Sneakers email is instructorsupport@tivityhealth.com. Using this email address clients can write letters including complaints, reports and feedback to the Silver Sneakers customer service. The answer from the support team will come in 5-7 days. The support managers invented an alternative way to get in touch with the contact team.
The online form to get the reverse contact can be submitted on the official site. Open the main page and press Contact Us at the bottom of the screen. A new page with the contact information will appear. Submit the offered online form and wait 1-2 days.

The Silver Sneakers address is Tivity Health, Inc., 701 Cool Springs, Franklin, Tennessee 37067 United States. The headquarters office serves to make general decisions on the company's work, operating it, and supporting clients. Thus, the corporate address can be used for mailing with the support specialists.
The period for the answer can take up to one week. In regard to any media-related questions, you can write at the email address instead of sending a post office letter.

PissedConsumer Club

Contact Information

Silver Sneakers Website:

Silver Sneakers Help Center:

Corporate Office Address:

Tivity Health, Inc.
701 Cool Springs
Franklin, Tennessee 37067
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm

More contact details

How Customers Rate Silver Sneakers Support?

4.8 / 5
Good

Based on 1.1K calls to Silver Sneakers customer support through PissedConsumer.com and 6 survey responses.

Total Calls
1.1K
Avg Call Duration
04:05
Issues Resolved
25%

Why Customers Call Silver Sneakers?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 28%
  • Account 27%
  • Request for Information 16%
  • Cards 14%
  • Product/ Service 5%
  • Activation/ Cancellation 3%
  • Return/ Replace 3%
  • Shipping and Delivery 2%
  • Payments and Charges <1%
  • Website/ Application <1%
  • Refund <1%
  • Employment <1%

Customer Inquiries & Issues

28%
  • "Joining requirements"
  • "To ask you for id number"
  • "Want hard copy"

Account

27%
  • "Getting my ID number for the gym."
  • "I need my ID number and also a gym near me"
  • "Membership Card"

Request for Information

16%
  • "I want to know about the program."
  • "Information"
  • "How can I get my silver sneaker I'd number to put on my phone"

Cards

14%
  • "Need ID card for Exercising"
  • "Need a new card"
  • "Need new card"

Product/ Service

5%
  • "Check to see if the gym is a network"
  • "Problem with membership"
  • "Problem setting up with gym"

Activation/ Cancellation

3%
  • "Want to cancel my silver sneakers gym membershipPlanet Fitness Center in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]."
  • "Renew"
  • "Renew my membership"

Return/ Replace

3%
  • "Changed insurance to Kaiser permanente"
  • "Change gym"
  • "I want to change gyms"

Shipping and Delivery

2%
  • "Find location I need"
  • "Location"
  • "Size of recommended hand weights"

Payments and Charges

<1%
  • "Why do I have to pay fees at my gym"
  • "Overcharge by planet fitness"
  • "Payment"

Website/ Application

<1%
  • "Application"
  • "Can't get on website today"
  • "Need to validate my application. Need to talk to a live agent."

Refund

<1%
  • "Put my money back on my card"

Employment

<1%
  • "Becoming a partner"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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